1. Operations
1.1. Administrative
1.1.1. Compliance
1.1.1.1. Contracts
1.1.2. Organizational Development
1.1.2.1. Roles & Responsibilities
1.1.2.2. Staffing (Hiring)
1.2. Resident Management
1.2.1. Market
1.2.1.1. Leads
1.2.1.1.1. Qualify
1.3. House Management
1.3.1. Issue Management
1.3.1.1. Emergency (911)
1.3.1.1.1. Fire
1.3.1.1.2. Medical
1.3.1.1.3. Police
1.3.1.2. Major
1.3.1.2.1. Heat Off
1.3.1.2.2. Air Off
1.3.1.2.3. Pipe Bust
1.3.1.2.4. Water not working
1.3.1.2.5. Tree hit house
1.3.1.3. Minor
1.3.1.3.1. Can wait for tomorrow
1.3.2. Exiting the House
1.3.2.1. Member Driven Exit
1.3.2.1.1. 30 day notice
1.3.2.1.2. Clean Up
1.3.2.2. Management Driven Exit
1.3.2.2.1. Non Pay: After 5 Day Grace Period: Membership is Revoked
1.3.2.2.2. Non Compliance
1.3.2.2.3. Non Fit
1.3.3. Maintenance
1.4. Financial Management
1.4.1. Start Up Costs
1.4.1.1. Entity Setup
1.4.1.2. Business Bank
1.4.1.3. Marketing
1.4.1.4. Furnishing
1.4.1.5. House Acquisition
1.4.1.5.1. Pro-Rated Rent
1.4.1.5.2. Deposit (Down Payment)
1.4.2. Financial Template
1.4.2.1. Revenues
1.4.2.2. Expenses
1.4.2.2.1. Fixed
1.4.2.2.2. Variable
1.4.2.3. Financial Analysis
1.4.2.3.1. Breakeven Analysis
1.4.2.3.2. Pro Forma
1.4.2.4. KPI's
1.4.2.4.1. Turnover Rates
1.4.2.4.2. Vacancy Rate
1.4.2.4.3. Member Conversion Rate
1.4.2.4.4. House Conversion Rate
1.4.2.4.5. Financial/Profitability Ratios
1.4.2.4.6. Customer Experience
2. Fund the House (Define their goals/terms of their goals and exit strategy)
2.1. Rental Arbitrage (Itemized Start Up Costs)
2.1.1. Cash
2.1.2. Credit Card
2.1.3. Private Money
2.1.4. Business Partner
2.1.5. Partner with Landlord
2.2. Buy
2.2.1. Traditional
2.2.2. Lease Option
2.2.3. Subject to
2.2.4. Seller Financing
3. Furnish the house (Create 2 lists) -bare minimum, exhaustive list
3.1. Buy Furniture
3.1.1. What to buy
3.1.1.1. List
3.1.2. Where to buy
3.1.2.1. Estate Sales
3.1.2.2. Garage Sales
3.1.2.3. Liquidation Stores
3.1.2.4. Auctions
3.1.2.5. Hotel Liquidator
3.1.2.6. Amazon
3.1.2.6.1. Create Our Store
3.1.2.6.2. Shopping Cart
3.1.2.7. Goodwill
3.1.2.8. Salvation Army
3.1.2.9. Used Appliance Stores
3.1.2.10. Pallet liquidators (online stores)
3.2. Free Furniture
3.2.1. Websites & Resources
3.2.1.1. Craigslist
3.2.1.2. FB Marketplace
3.2.1.3. Next Door
3.2.1.4. Furniture Bank
3.2.1.5. Non Profits
3.2.1.6. Free Stuff Alerts
3.2.1.7. Apartments (Eviction)
4. Fill the house (Who is our Target Market)
4.1. Community Referrals (Create a script) (How can I be on your preferred housing provider list?)
4.1.1. Case Managers
4.1.1.1. https://uniteus.com/
4.1.1.2. https://www.linkedin.com/feed/
4.1.1.3. https://www.findhelp.org/
4.1.1.4. https://www.yellowpages.com/
4.1.2. Mental Health Agencies
4.1.3. Social Services
4.1.4. Home Health Agencies
4.1.5. Social Workers
4.1.6. Discharge Planners
4.1.7. NonProfits
4.2. Workforce Housing (Working Individuals)
4.2.1. Craigslist
4.2.2. FB Marketplace
4.2.3. Extended Stay Motels
4.2.4. Apartments.com
4.2.5. Zillow
4.2.6. Hotpads
4.2.7. College Campus
4.2.8. Employer HR
4.2.9. Furnished Finder
4.2.10. Roomster
4.2.11. Airbnb
5. Find the house
5.1. FRBO
5.1.1. Hotpads
5.1.1.1. Criteria
5.1.1.1.1. Credibility Kit/References/Letters of Intent from Referral Sources
5.1.2. Eviction Court (Find eviction court schedule) (Create marketing material)
5.1.2.1. Attorneys
5.1.2.1.1. Create a script that explains what we do and how it benefits them
5.1.2.2. Property Management Companies
5.1.2.3. Landlords
5.1.3. FB Marketplace/Groups
5.1.3.1. Airbnb Groups
5.1.3.1.1. (Find topics for owners that are complaining)
5.1.3.2. Landlord Groups
5.1.3.3. Investor Groups (BRRRR)
5.1.3.3.1. Expose them to the business opportunity
5.1.4. Auctions
5.1.5. REIA (Real Estate Investment Associations)
5.2. Management/Agents (smaller companies: 25 properties or less) (Unsophisticated)
5.2.1. Develop a relationship
5.2.1.1. Zillow
5.2.1.1.1. Look for smaller companies
5.2.1.2. Hotpads