INVESTIGATION THE SITUATION

1. Techniques

1.1. Investigation techniques

1.2. Quantitative investigation techniques

1.3. Rich pictures – from Soft Systems Methodology

1.4. Spaghetti maps

1.5. Mind-maps

1.6. Fishbone diagrams

1.7. Business process models

2. Outputs

2.1. View of the existing business situation, including meeting reports and diagrams

2.2. List of issues/problems

2.3. Business needs log

3. Procedure

3.1. Study background material

3.2. Carry out initial investigation with key stakeholders.

3.3. Document the results of the investigation using meeting reports plus a diagram

4. Inputs

4.1. Terms of reference or project initiation document

4.2. MOST, statement of business value