1. Blacklist from IVR offer
1.1. via Call Center/Complaint
1.2. via VVIP procedure
2. Analytics and Performance monitoring
2.1. from IVR data
2.1.1. Event & Action counts
2.1.1.1. IVR dialed
2.1.1.2. IVR picked up
2.1.1.3. IVR complete listen
2.1.1.4. IVR dtmf (press 1, press 2, press 9)
2.1.1.5. IVR call to ESB
2.1.1.6. IVR ESB response (success / failed)
2.1.2. Duration call counts
2.2. from Campaign data
2.2.1. Eligibility analytics
2.2.2. whitelist analytics
3. Temporary "Blacklist" IVR Offer
3.1. Opt Out "Stop Ads" (30 days)
3.1.1. Press "9" DTMF
3.2. Takers "Cooling down" (xx days)
3.2.1. Reply SMS "YA"???
3.2.2. After Press 1 confirm purchased
4. Offering Product (Single Segment)
4.1. Not in "coolingdown/stop ads" period
4.1.1. Max Counter = 3x/day
4.1.1.1. Eligible (Balance & Offer from PES)
4.1.1.1.1. Outbound Call Ringing
4.2. During "coolingdown/stop ads" period
4.2.1. Outbound Call Dropped
5. Offering Survey
5.1. First Purchase
5.1.1. Outbound Call Ringing
5.1.1.1. Accepted Call
5.1.1.1.1. IVR Survey #1 played
5.1.1.2. Rejected/Unreachable Call
5.1.1.2.1. Sending SMS
6. IVR Campaign Preparation
6.1. IVR rule preparation
6.1.1. Recording "IVR Offer" Recording "IVR Confirmation"
6.1.1.1. Setting up rule: - set BID/Taxo ML3 - set annoid offer - set sender call - set sms sender & wording - set is confirmation yes/no - set annoid confirmation - Whitelist
6.1.1.1.1. Generate IVR RuleID
6.2. Campaign preparation (Stage 1: Bcast via SCP/IVR)
6.2.1. Setting up: - whitelist - Takeout blacklist
6.2.1.1. Set campaign period (ex. 1jan - 30 jan)
6.2.1.1.1. Generate Campaignid
6.3. Campaign preparation (Stage 2 using PES)
6.3.1. Setting up: - Add whitelist - Takeout blacklist - set trigger (broadcast/event) based
6.3.1.1. Set IVR RuleID
6.3.1.1.1. Set campaign period (ex. 1jan - 30 jan)