1. Maslow needpyramid in supervising staffs
1.1. Salary + Stable employment
1.2. Benefits/Pension/Safe work environment/Fair work practices
1.3. Cooperation on job
1.4. Job titles/ nice work space/ Pretigious job assignments
1.5. Workplace autonomy/ challenging work/expert status
2. 4 development stages of staffs
2.1. Directing
2.2. Coaching
2.3. Supporting
2.4. Delegating
3. 2-factor theory
3.1. Hygiene/Maintenance : Surroundin the job
3.1.1. Income
3.1.2. Supervision
3.1.3. Job security
3.2. Motivation directly to the job
3.2.1. Meaningful work
3.2.2. Feelings
3.2.3. Increasing responsibilities
3.2.4. Opportunities for growth and development
4. ABC
4.1. Activator: GOAL SETTING + TRAINNING
4.2. Behavior: how ur staff behave after being activated
4.3. Consequence: Show ur response - staff behaviors
5. MBO Management By Objectives
6. Defination
6.1. Needs,desires,wants
6.2. The process - stimulating people to actions - achieve the goals
7. Motivation - Motive
7.1. Motivation : Inside + Individual
7.2. Motive : Outside + External
8. Factors RESPECT
8.1. Recognition
8.2. Empowerment
8.3. Supportive feedbacks
8.4. Partnering
8.5. Expectations
8.6. Consideration
8.7. Trust
9. 1-minute managemnt
9.1. 1-minute goals
9.1.1. agree on goals
9.1.2. clarify all goals
9.1.3. Write each goals concise on seperate paper (read easily in 1min)
9.1.4. Make 2 copies
9.1.5. Take 1 min every day to check performance
9.2. 1-minute reprimands
9.2.1. Inform in advance
9.2.2. Do 1-min reprimand
9.2.2.1. Reprimand immediately
9.2.2.2. Be specific
9.2.2.3. Emphasize how bad u feel
9.2.2.4. Stop to let them feel how bad u feel
9.2.2.5. Remind - how highly u appriciate them
9.2.2.6. Not appreciate their performance in this situation
9.2.2.7. Show support - with physical contact
9.2.2.8. Be specfic
9.2.3. Never repeat that mistakes
9.3. 1-minute praIsing
9.3.1. Inform staff in advance
9.3.2. Praise immediately
9.3.3. Be specific
9.3.4. Empasize how good
9.3.5. Stop to let them feel how gou good u feel
9.3.6. Encourage - do more
9.3.7. Show ur support - physical contact