1. Customer Service
1.1. Point of Contact
1.1.1. Phone
1.1.1.1. Toll Free
1.1.1.2. Hours
1.1.1.3. Voice Mail
1.1.1.4. Call Back
1.1.1.5. Outsource or In-House
1.1.2. Email
1.1.2.1. Canned
1.1.2.2. Live
1.1.2.3. Tracking
1.1.2.4. FAQ
1.1.2.5. Footer COMs
1.1.3. Chat
1.1.3.1. Chat to Issue
1.1.3.2. Case to Email
1.2. Issue Tracking
1.2.1. Trouble Ticket
1.2.2. CRM
1.2.3. Knowledge Base
1.3. Public Face
1.3.1. Review Sites
1.3.1.1. Product Reviews
1.3.1.2. Company Reviews
1.3.1.3. Client Testimonials
1.3.1.3.1. Media
1.4. Rating Sites
1.4.1. Comparison Shopping
1.4.2. Reseller Rating
1.5. Blogs
1.5.1. Customer Blogs
1.5.2. Authority Blogs
1.5.3. Citation
1.6. Procedures/Polices
1.6.1. Authorization
1.6.2. Satisfaction
1.6.3. Refund
1.6.4. Downsell
1.6.5. Empowerment
1.7. Feedback Loops
1.7.1. Accountability
1.7.2. Identification
1.7.3. Resolution
2. Legal
2.1. Terms of Service
2.2. Privacy Policies
2.3. IP Agreements
2.4. Forward Looking Earnings
2.5. Corporate Policy
2.6. Term Sheets
2.7. JV Agreements
2.8. Membership Agreements
2.9. Operating Agreements
2.10. Articles of Incorporation
2.11. Breach
2.12. ISOP/ESOP
3. Copy Writing
3.1. Understanding the Payload
3.1.1. Direct Marketing
3.1.2. Sell With Emotion
3.1.3. Justify With Logic
3.2. Swipe Files
3.2.1. Classics
3.2.2. Competition
3.3. Headlines
3.4. Openers
3.5. Offers
3.6. Testing
3.6.1. Split
3.6.2. Multivariate - Taguchi
3.7. FAB for Bullets
3.7.1. Features
3.7.2. Advantages
3.7.3. Benefits
3.8. Guarantee
3.8.1. Satisfaction
3.8.2. Money Back
3.8.3. How Long
3.8.4. Terms
3.9. Bonuses
3.9.1. Fast Mover
3.9.2. Congruent Topic
3.9.3. Drive Scarcity
3.9.4. Price Incentive
3.10. Scarcity
3.10.1. Time
3.10.2. Quantity
4. Cart Funnel
4.1. Process Mapping
4.1.1. Cart Modification
4.2. Up-sells
4.2.1. Add Ons
4.2.2. Upgrades
4.2.3. Congruent Value Adds
4.3. Down-sells
4.4. Abandon Capture
4.4.1. Up-sells
4.4.2. Down-sells
4.4.3. Exit Survey
4.5. Thank You Pages
4.6. Notification Emails
4.6.1. Receipt
4.6.2. Shipping
4.6.3. Customer Service Inquiries
4.6.4. FAQ
4.6.5. Help Desk
4.7. User Updates
4.7.1. Order Tracking
4.7.2. Software Updates
4.7.3. Version Control
4.8. Customer Relationship Management
4.8.1. Order History
4.8.2. Recommended
4.8.3. One Click Shopping
4.8.4. Account Management
4.8.5. Loyalty Bonuses
4.8.6. Satisfaction Surveys
4.8.7. Post Sale Transactions
4.8.8. List Segmentation
5. Visual Design
5.1. Software
5.2. Stock Image and Graphics
5.3. Layout
5.4. White Space
5.5. Color Pallets
5.6. Image Slicing
5.7. Bandwidth Consideration
5.8. CDN
5.9. Interlaced Images
5.10. Print Variations
5.11. Browser Versioning
6. List Building
6.1. ESP
6.1.1. Bounce Handling
6.1.2. Delivery Rates
6.1.3. Support Time To Response
6.1.4. Spam Scoring
6.2. Opt In Capture
6.2.1. Demographic Info
6.2.2. Cookie Tracking
6.2.3. Spam Prevention
6.2.4. PostOpt In
6.2.4.1. White List
6.3. Enticement
6.3.1. Digital Delivery
6.3.1.1. Instant Gratification
6.3.2. Follow Up
6.3.2.1. Prospect Behavior Coaching
6.4. Auto responses
6.4.1. Content
6.4.2. Newsletters
6.4.3. Offer
6.5. Can-Spam
6.6. Validation
6.6.1. Domain Links
6.6.2. Whois
6.6.3. SPF
6.6.4. Privacy Policy
6.7. Whitelisting
6.7.1. ISIPP
6.7.2. Habeas
6.8. Landing Pages
6.8.1. Reviews
6.8.2. Squeeze
6.8.3. Newsletter Sub
7. Site Creation
7.1. Domain Registration
7.2. DNS
7.3. Hosting
7.4. FTP
7.5. Email Account Access
7.6. PHP
7.7. Java
7.8. Ruby on Rails
7.9. .Net
7.10. CMS
7.11. CRM
7.12. Portals
7.13. Security roles
7.14. Membership updates
8. Web 2.0
8.1. Authority Hubs
8.1.1. MyBlogLog
8.1.2. Kristy
8.2. RSS Syndication
8.2.1. Ping.fm
8.3. Tribe Marketing
8.3.1. Forums
8.3.2. Comments
8.3.3. Groups
8.3.4. Fan Pages
8.3.5. Hash Marks
9. Tagging
9.1. Content
9.2. Link Text
9.3. Sub Taggin
10. Social Media
10.1. Video
10.2. Pod Casting
10.3. Interactive Flash
10.4. You Tube
10.5. Propellor
10.6. Reddit
10.7. Flickr
10.8. Mixx
10.9. Last.fm
10.10. Newsvine
10.11. Picasa
10.12. Slideshare
10.13. Yelp
10.14. brightkite
10.15. Mahalo
10.16. Digg
10.17. Stumble Upon
10.18. Linked In
10.19. My Space
10.20. Sphinn
10.21. Delicious
10.22. Technorati
10.23. Plaxo
10.24. Orkut
10.25. Facebook
11. Lead Capture
12. Conversion
13. Prospecting
14. Monetization
14.1. Product Creation
14.1.1. Brainstorming
14.1.1.1. List Generation
14.1.1.2. Industry Gaps
14.1.1.3. Mind Mapping
14.1.2. Prospect Surveys
14.1.2.1. Burning Needs
14.1.2.2. Immediate Solutions
14.1.2.3. Price Survey
14.1.3. Outlining
14.1.3.1. Purpose Overview
14.1.3.2. Components of Product
14.1.3.3. Scope of Product
14.1.3.4. Price Point
14.1.3.5. Cost of Creation
14.1.4. Research
14.1.4.1. Core Competencies
14.1.4.2. Strategic Conceptualization
14.1.4.3. Tactical Realization
14.1.5. Writing
14.1.5.1. By Proxy
14.1.5.2. By Transcription
14.1.5.3. Structure
14.1.5.4. Goal Setting
14.1.6. Editorial
14.1.6.1. Review for Concept
14.1.6.2. Review for Clarity
14.1.6.3. Review for Ease of Consumption
14.1.6.4. Review for Goal Manifestation
14.1.6.5. Grammar
14.1.6.5.1. Typos
14.1.6.5.2. Spelling
14.1.7. Layout
14.1.7.1. Digital Delivery
14.1.7.2. Physical Delivery
14.1.7.3. Consumption Paths
14.1.7.4. Scheduled Content Release
14.2. Post Sales
14.2.1. Stick Mechanisms
14.2.2. Immediate Offers
14.3. Ladder of Intimacy
14.3.1. Funnel of Back End Products
14.4. Cross Sells
14.4.1. Internally Created
14.4.2. Strategically Aligned
14.4.2.1. Affiliate Offers
14.5. Incentive Promotions
14.6. Loyalty Bonuses
14.6.1. Quantity
14.6.2. Temporal
14.6.3. Total Ticket
14.7. Low Cost Trials
14.7.1. Free Trials
14.7.2. Payment Capture
14.7.3. Forced Continuity
14.7.4. Optional Continuity
14.8. Free Line Content Capture
14.8.1. Squeeze
14.9. Cross Promotion
14.9.1. Non-Competitive Products
14.9.2. Internal Related Products
14.10. Affiliate Promotion
14.11. Continuity
14.11.1. Clubs
14.11.2. Membership Sites
14.11.3. Subscriptions
14.11.4. Services
15. Public Relations
15.1. Copy
15.1.1. Journalistic
15.1.1.1. Report on Industry Trends
15.1.1.2. Free Line
15.1.1.3. Review of product use
15.1.1.4. Corporate Report
15.1.1.5. Forward looking Mission Statements
15.1.2. News Worthy
15.1.2.1. Regulatory
15.1.2.2. Local and Federal News
15.1.2.3. Industry Adoption
15.2. Attribution
15.2.1. First and Third Party
15.2.2. Hyper Linking
15.2.3. Courtesy Communication
15.3. Distribution
15.3.1. News Feed
15.3.2. Organic SEO
15.3.3. RSS
15.3.4. Article Distribution
15.4. ROI
15.4.1. Track to Lead
15.4.2. Track to Sale
16. PPC
16.1. Tracking
16.1.1. Google Analytics
16.2. Research
16.2.1. Built-In Tools
16.2.2. 3rd Party Tools
16.3. Competitive Research
16.3.1. Quantcast
16.3.2. Google Tools
16.4. Budgeting
16.4.1. Cost Per Sale
16.4.2. Profit Per Sale
16.4.3. Cost Per Lead
16.4.4. Life Time Value of Customer
16.5. ROI
16.5.1. Net Result
16.5.2. Modification to Achieve desired Outcome
16.6. Testing
16.6.1. Establish Control
16.6.2. ABT
16.6.2.1. Test to Best:
16.6.2.1.1. ROI on Sale
16.6.2.1.2. ROI on Lead
16.6.2.1.3. ROI on Lifetime Value
16.7. Ad Writing
16.7.1. Headline
16.7.2. Body
16.7.3. Display URL
16.7.4. DKI
16.7.5. Negative Match
16.7.6. Keywords in Copy
16.8. Landing Pages
16.8.1. Squeeze
16.8.2. Reverse Squeeze
16.8.2.1. FreeLine Follow Up
16.8.3. Sandwich Pages
16.8.4. Video Dialogue Box
16.8.5. Eye Gravity
16.8.6. SEO
16.8.7. Quality Scores
16.9. Geo Targeting
16.10. Day Parting
16.11. Lead Gen
16.12. Click to Close
17. Keyword Research
17.1. Tier 1
17.2. Tier 2
17.3. Long Tail
17.4. Stemming
17.5. Plurals
17.6. Volume
17.7. Cost Per Click
17.8. Seasonal Trends
17.9. Derivatives
17.10. Voodoo (LIS)
18. SEO
18.1. On Page
18.1.1. Title Tag
18.1.2. Meta Tag
18.1.3. Keyword Density
18.1.4. Style Sheet Emphasis
18.1.5. Link Text
18.1.6. First Link Priority
18.1.7. No Follow
18.2. Off Page
18.2.1. Keyword Targeting
18.2.2. Link Text
18.2.3. Authority Linking
18.2.4. Page Rank Sculpting
18.3. Link Building
18.3.1. Social Sites
18.3.2. Authority SItes
18.3.3. Directories
18.3.4. Press Releases
18.3.5. Syndicated Content
18.3.6. Article Distribution
18.3.7. Multi-Media Distribution
18.4. Keyword Research
18.5. Competitive Research
18.5.1. Trends
18.5.2. Spying
18.5.3. Market Data
18.6. Site Structure
18.6.1. No Follow
18.6.2. Silos
18.6.3. Theme Vectoring
18.6.4. Interactivity
18.7. Content
18.7.1. Uniqueness
18.7.2. Informational
18.7.3. Descriptions of Product
18.7.4. Category Assignment
18.7.5. Usability Balance
19. SEM
20. Product Selection
20.1. Niche Research
20.2. Competitive Research
20.3. Vendor Identification
20.4. Sampling
20.5. Market Analysis
20.6. Profitability Analysis
21. MultiMedia Marketing
21.1. Video Camera
21.1.1. DV
21.1.2. HDV
21.1.3. Flash
21.1.4. Tape-Based
21.1.5. Compression
21.1.6. Resolution
21.1.6.1. HD
21.1.6.1.1. 480 P
21.1.6.1.2. 720 P
21.1.6.1.3. 1080 P
21.1.6.2. SD
21.1.6.2.1. 480i
21.1.6.2.2. Interlaced
21.1.6.2.3. Advanced 322 Pulldown
21.2. Microphones
21.2.1. Condenser
21.2.2. Dynamic
21.2.3. Pick Up Patterns
21.2.3.1. Omni
21.2.3.2. Uni
21.2.3.3. Cardioid
21.2.3.4. Hyper Cardioid
21.2.4. Lav
21.2.5. Headset
21.2.6. Capsule
21.3. Lights
21.3.1. Tungsten
21.3.2. Fluorescent
21.3.2.1. Color Temperature
21.3.3. Barn Doors
21.3.4. Gels
21.3.5. Current Draw
21.3.6. Contrast Ratio
21.3.7. Set Ups
21.4. Script
21.4.1. My Videos Structure
21.4.1.1. The HOOK
21.4.1.1.1. Mastering the HOOK is KEY
21.4.1.1.2. The HOOK can come in many forms
21.4.1.2. The Path
21.4.1.2.1. The Path delivers the promise of the Hook
21.4.1.3. The Persuasion
21.4.1.3.1. TELL THEM WHAT TO DO
21.4.1.3.2. Restate the "Goal Match"
21.4.1.3.3. Remind them
21.4.1.3.4. Be Specific
21.5. Non-Linear Editing
21.5.1. Final Cut
21.5.2. Adobe Studio
21.5.3. Sony Vegas
21.5.4. Corel Studio
21.5.5. Format Independence
21.5.6. Computing Requirements
21.5.7. Storage Requirements
21.5.7.1. RAID
21.5.7.2. Back Up
21.6. Animation
21.6.1. Motion
21.6.2. After Effects
21.6.3. Keynote
21.7. Sound Design
21.7.1. Pro Tools
21.7.2. Stock Effects
21.7.3. Logic
21.7.4. Reason
21.8. Music Composition
21.8.1. Acid
21.8.2. Sonic Fire Pro
21.8.3. Abelton
21.8.4. Sound Forge
21.9. Encoding
21.9.1. Flash
21.9.2. H.264
21.9.3. Streaming
21.9.4. Progressive Download
21.9.5. Player Embedding
21.9.6. iPod Ready
21.9.7. Low Bandwidth Fail Over
21.10. Distribution
21.10.1. YouTube
21.10.2. Tube Mogul
21.10.3. Traffic Geyser
21.10.4. Syndication
21.10.5. Repurposing for Broadcast
22. Affiliate Marketing
22.1. Commission Attributions
22.1.1. Last Cookie
22.1.1.1. Duration
22.1.2. First Cookie
22.1.2.1. Permanent?
22.1.2.2. Promotional?
22.1.3. Link Theft
22.1.3.1. Cloaking
22.1.3.2. Redirects
22.1.3.3. Hop Links
22.1.3.4. SSL
22.1.4. Customer Influence
22.1.4.1. Commission Swapping
22.2. Account Reconciliation
22.2.1. Hold Backs
22.2.2. Claw Backs
22.3. Legal Assignment
22.3.1. Brand Infringement
22.3.1.1. Domains
22.3.1.2. Promotions
22.3.1.3. IP
22.3.2. Automatic Approval
22.3.3. Relationship Disclosure
22.4. NDA
22.4.1. Breach
22.4.2. Remedy
22.5. Media Kits
22.5.1. Policy Dictate
22.5.2. Free Form
22.6. Tracking Tech
22.6.1. Integrated
22.6.2. Third Party
22.6.3. Spam Scoring Prevention