Coordinated Customer Service

1. Planning

1.1. Plan New Service?

1.2. Supplement Existing Service?

2. Managing

2.1. Processes

2.2. Technology

3. Evaluating

3.1. Cost

3.2. Satisfaction

3.3. Revenue

4. Coordinating

4.1. Tightly Coupled?

4.2. Loosely Coupled?

4.3. Independent?