1. Greet Customer
1.1. Approach the customer when they arrive and let them know you're there to help
1.1.1. Have open body language
1.1.2. Maintain eye contact and smile
1.1.3. Be positive and welcoming
1.1.4. Make every customer feel welcomed
2. 3 Basket Rule
2.1. Have a goal of adding 3 products to the clients basket
2.1.1. If the customer came in for one product, show them something that complements what they initially came in the store for. Try to build the basket up to 3 products
2.1.2. If a product is out of stock in store, offer to order it online
3. Stay Current with Inventory
3.1. Be prepared to answer questions about any product in the store
3.2. If one product doesn't work for them, offer something similar
4. NOI: Notice, Observe, Inquire
4.1. Notice
4.1.1. Notice what the client is looking at and start thinking about ways you can drive the sale.
4.2. Observe
4.2.1. Observe the product. Ask if they have any questions. Share any tips or tricks you may have
4.3. Inquire
4.3.1. If they are observing a product from a particular brand, ask if they had the opportunity to try something new from that brand. Keep the conversation flowing. Remain helpful