Vehicle Crash or Claim
by Wassime Houd
1. L1/L2 Safety Minor-Moderate Injury/Property Damage - EMEA
1.1. Minor moderate injury = phone call
1.1.1. Check for duplicate
1.1.1.1. Create a JIRA
1.1.1.1.1. BFP
2. L1/L2 Safety No Injury - EMEA
2.1. Handle by BPO
3. If the driver's account, or their vehicle, has been placed on hold/waitlisted and they have a transport or renter Fleet Partner
3.1. Follow fleet partner outreach steps
3.1.1. Create new contact in Bliss
3.1.1.1. Advise fleet partner of driver account/vehicle action taken
3.1.1.1.1. Submit as 'Solved' Waiting reply KB